Privacy Policy

Last updated: October 19, 2025

MasterPacks operates this online store ( masterpacks.pt ) and all its content, tools, products, and services, in order to provide you with a safe and personalized shopping experience.
We use Jumpseller 's technology to host and process our website, which allows us to provide our services to you (the "Services").

This Privacy Policy explains how we collect, use, and disclose your personal information whenever you visit, use, or make a purchase from our store.
By using our website, you confirm that you have read and understand this policy.

🔍 Personal Information We Collect

We may collect the following categories of personal data:

• Contact details: name, address, phone number, email, billing and shipping address.
• Financial information: credit/debit card details, payment method and confirmation.
• Account information: username, password, preferences, and settings.
• Transaction history: items viewed, added to cart, purchased, returned, or exchanged.
• Communications: messages sent to customer support.
• Device data: IP address, browser, device type, and unique identifiers.
• Usage data: how and when you browse or interact with the website.

📥 Information Sources

We collected data:

• Directly from you , when you create an account, make a purchase, or contact customer support.
• Automatically , through cookies and similar technologies.
• Through service providers , such as payment and delivery systems.
• From partners or third parties , as needed.

⚙️ How We Use Your Information

• To provide and improve services : process orders, payments, returns, and personalize your experience.
• Marketing and advertising : sending promotional communications and personalized advertisements.
• Security and fraud prevention : detecting illegal activities and protecting users.
• Communications : providing customer support and managing your account.
• Legal compliance : complying with laws and responding to authorities when applicable.

🤝 Information Dissemination

We may share your data with:

• Jumpseller , for website hosting and technical operation.
• Service providers , such as payments, logistics, and technical support.
• Marketing partners , only when applicable and in accordance with the law.
• Legal authorities , when required by law.

🧩 Relationship with Jumpseller

The website is hosted by Jumpseller , which also processes certain personal data necessary for the store's operation.
You can consult Jumpseller's Privacy Policy. To learn more about how this platform handles data.

🌐 Third-Party Websites

Our website may contain links to other websites.
We are not responsible for the privacy practices of third parties — we recommend that you read their respective policies.

👶 Children's Data

Our services are not intended for minors .
We do not intentionally collect personal information from minors. If you are a parent of a minor who has provided us with data, please contact us to request its deletion.

🔒 Security and Retention

We have adopted appropriate security measures, but no online transmission is completely secure.
We retain data only for as long as necessary to comply with legal obligations, resolve disputes, or provide the requested services.

⚖️ Your Rights

Depending on your place of residence, you may exercise the following rights:

• Access, correct, or delete your personal data;
• Request a copy (data portability);
• Revoke consent;
• To oppose treatment for marketing purposes;
• Limit or restrict processing.

To exercise your rights, please contact us at loja@masterpacks.pt .
We may need to verify your identity before processing your order.

📢 Complaints

If you believe that your data is not being handled properly, you can file a complaint with the National Data Protection Commission (CNPD) or the equivalent local authority.

🌍 International Transfers

Your data may be stored and processed outside of Portugal.
In these cases, we apply standard contractual clauses approved by the European Commission to ensure adequate protection.

🔄 Changes

We may update this policy from time to time.
The latest version will always be available at masterpacks.pt , with the date of the last update.

📞 Contact

📧 loja@masterpacks.pt
📍 Rua Adriano Correia de Oliveira, nº 1 – 1ºA, 2695-734 São João da Talha, Portugal