At MasterPacks, all orders are prepared and packaged with the utmost care to ensure that the products arrive at their destination in perfect condition.
We work with reliable carriers, namely CTT and DPD, to ensure fast, safe and traceable shipments.
Available shipping methods
📦 CTT Normal - Estimated delivery between 2 and 5 working days after dispatch
📦 CTT Express - Estimated delivery between 1 and 2 working days after dispatch
🚚 DPD - Estimated delivery between 2 and 5 working days after dispatch
📍 DPD Pickup (Ponto Pickup) - Estimated delivery between 2 and 6 working days after dispatch
The times indicated are estimates provided by the carriers and only apply once the order has been dispatched.
Pre-sales
For pre-sale products, delivery is only made once the item has been received in stock, and not before the official launch date.
Shipping costs
Shipping costs are calculated automatically at checkout, based on:
weight of the order
shipping method selected
order destination
You can always check the final cost of postage before completing your purchase.
👉 Free shipping applies exclusively to shipments to mainland Portugal, when indicated at checkout.
Processing and shipping
Orders are processed after payment has been confirmed
As soon as the order is shipped, you will receive an email with the tracking code, where applicable
Shipping problems
If you have any problems with the shipment of your order (delays, loss or damage), please consult our Returns Policy.
If you can't find the information you're looking for, please contact us by email:
📧 [email protected]
