Privacy Policy
PRIVACY POLICY
This Privacy Policy describes how Luís Múrias Unipessoal Lda , operating under the brand name MasterPacks (“we”, “our”, “website”), collects, uses and shares personal data when you visit, access or use our services, when you make a purchase through the website or when you communicate with us.
For the purposes of this Privacy Policy, “user”, “customer”, “you”, “your” or “you” refers to any person who uses our services, including website visitors, customers and other individuals whose personal data we may process.
By accessing or using our services, the user acknowledges that they have read and understood this Privacy Policy. If you do not agree with it, you should not use our services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, as well as for operational, legal, or regulatory reasons.
The updated version will be published on the website and will take effect from the date of its publication.
HOW WE COLLECT AND PROCESS PERSONAL DATA
We collect personal data in different ways, depending on how the user interacts with us.
In addition to the specific purposes indicated in this Privacy Policy, we may process personal data for:
- to provide and manage our services;
- communicate with the user;
- to comply with legal and regulatory obligations;
- to enforce our Terms of Use;
- To protect our rights, the rights of our clients, and the security of the platform.
WHAT PERSONAL DATA DO WE COLLECT?
"Personal Data" refers to any information that identifies or may identify the user, directly or indirectly.
The categories of personal data we may collect include:
3.1. Data collected directly from the user
When a user makes a purchase, creates an account, contacts us, or uses our services, we may collect:
Contact details
- name
- household
- email address
- phone or mobile number
Order details
- billing address
- delivery address
- payment confirmation or status
- order history
Account details
- email or username
- password (stored securely)
- other information needed for account management
Preferences and purchasing behavior
- products viewed
- products added to cart
- wish list
Customer support
- content of communications sent by the user
Users can choose not to provide certain data. However, this may prevent them from using certain website features.
3.2. Data collected automatically (Cookies and similar technologies)
We may automatically collect information about your use of the website through cookies, pixels and similar technologies, including:
- IP address
- device identifiers
- browser type
- operating system
- pages visited
- interactions with the website
- technical connection data
3.3. Data obtained through third parties
We may receive personal data from third parties who provide services on our behalf, including:
E-commerce platform
Jumpseller – responsible for the site's infrastructure and operation.
Payment processors
entities responsible for processing payments.
Marketing or communication services
When applicable, for sending communications or performance analysis.
Any data obtained through third parties will be treated in accordance with this Privacy Policy.
HOW WE USE PERSONAL DATA
We process personal data for the following purposes:
4.1. Supply of products and services
- process orders and payments
- prepare and manage shipments
- manage returns and refunds
- Send order-related notifications.
- manage user accounts
- enable website functionalities
4.2. Marketing and promotional communications
We may use personal data to send promotional communications or newsletters when permitted by applicable law.
Users can unsubscribe from these communications at any time by using the unsubscribe link in the emails.
Even after opting out of promotional communications, the user may still receive communications related to orders or services.
4.3. Security and fraud prevention
We may use personal data to:
- detect fraudulent activities
- to prevent platform abuse
- ensure website security
4.4. Customer support and service improvement
We may use personal data to:
- respond to support requests
- resolve complaints
- to improve the functioning of the website
COOKIES
We use cookies to improve website functionality, remember user preferences, and analyze the use of our services.
Users can configure their browser to remove or block cookies. However, this may affect the functioning of certain website features.
WHO WE SHARE YOUR PERSONAL DATA WITH
We may share personal data only when necessary and for legitimate purposes, including:
- service providers (e.g., website hosting, technical support, logistics, and shipping companies)
- payment processors
- legal or regulatory authorities when required by law
- entities involved in legitimate business operations
We do not sell personal data to third parties.
USER-GENERATED CONTENT
The website may allow the posting of reviews or other content.
By posting content in public areas of the website, the user acknowledges that this information may be visible to other users.
THIRD-PARTY SITES AND LINKS
The site may contain links to third-party websites.
We are not responsible for the privacy policies or practices of these websites.
DATA SECURITY AND PRESERVATION
We have adopted appropriate technical and organizational measures to protect personal data.
However, no system is completely secure, and we cannot guarantee absolute security.
Personal data will be kept only for the period necessary to fulfill the purposes for which it was collected, including legal, tax, or accounting obligations.
USER RIGHTS
Under the General Data Protection Regulation (GDPR), the user may be entitled to:
- access to your personal data
- correction of incorrect data
- data deletion (where applicable)
- treatment limitation
- opposition to treatment
- data portability
- withdraw consent (where applicable)
- file a complaint with the competent supervisory authority.
To exercise these rights, the user must contact us via email:
We may request additional information to verify the identity of the data subject.
INTERNATIONAL DATA TRANSFERS
Personal data may be transferred to or processed outside the European Economic Area when necessary for the provision of our services.
In these cases, protection mechanisms recognized by applicable legislation will be used, such as the Standard Contractual Clauses approved by the European Commission .
CONTACT
For any questions related to this Privacy Policy or the processing of personal data, you can contact us through:
Email: loja@masterpacks.pt