Return policy
🕓 Return Period
MasterPacks offers a 30-day return policy.
This means you have 30 days after receiving your order to request a return.
🧾 Eligibility Requirements
For a return to be accepted, the item must:
- To be in the same condition as when it was received;
- Show no signs of use, wear or damage;
- All original labels and packaging must be intact;
- It must be accompanied by the receipt or proof of purchase.
📦 How to Request a Return
To initiate a return, please send an email to loja@masterpacks.pt Include the order number and details of the item to be returned.
Returns should be sent to:
Adriano Correia de Oliveira Street, No. 1 – 1st Floor A,
2695-734 São João da Talha, Portugal
If your return is accepted, we will provide a free shipping label and instructions for the process.
Items returned without prior request will not be accepted .
⚠️ Damaged or Incorrect Items
Always check your order upon receipt.
If the item is damaged, defective, or incorrect, please contact us immediately at loja@masterpacks.co.uk so that we can assess the case and resolve the problem quickly.
💰 Refunds
After we receive and inspect the returned item, we will notify you that the refund has been accepted.
If approved, the amount will be refunded to the original payment method within a maximum of 5 business days .
There are no return shipping costs or restocking fees.
If you do not receive your refund after 15 business days , please contact us again.
🔒 Loja segura e confiável 🔒
🚚 Envio gratuito: Receba os seus produtos sem custos em encomendas superiores a 150€.
💳 Pagamentos seguros: Efetue pagamentos através de gateways certificados e totalmente encriptados, utilizando cartão de crédito, transferência bancária, MBway, Multibanco, PayPal ou Klarna.
❓ Precisa de ajuda? A nossa equipa especializada está pronta para o assistir em qualquer dúvida ou necessidade que possa ter.
🏆 Produtos de qualidade garantida: Todos os nossos artigos são 100% originais, certificados e selecionados de acordo com elevados padrões de qualidade.