Terms and Conditions

TERMS OF USE

Please read these Terms of Use carefully before accessing or using our website.

By accessing or using any part of this website, the user agrees to be bound by these Terms of Use. If you do not agree to all of the terms and conditions described herein, you should not access the website or use any services provided.

Any new features, tools, or products that are added to the site will also be subject to these Terms of Use.

We reserve the right to update, change, or replace any part of these Terms of Use at any time by posting the changes on the website. It is the user's responsibility to check this page periodically. Continued use of the website after the posting of any changes constitutes acceptance of those changes.

This website uses the Jumpseller platform, which provides the e-commerce infrastructure that allows us to make our products and services available online.

In addition to these Terms of Use, we recommend reading our Privacy Policy and Return Policy , which govern other important aspects of using the site.

SECTION 1 — USE OF THE SITE

By accepting these Terms of Use, the user declares that they are of legal age according to the applicable legislation in their country of residence or that they have authorization from a legal guardian to use this website.

The user agrees not to use our products or services for any illegal or unauthorized purpose, nor to violate any applicable legislation.

It is strictly forbidden to transmit viruses, malware, or any other code of a malicious or destructive nature.

Violation of these Terms may result in suspension or cancellation of access to our services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service or cancel orders in justified situations, including suspected fraud, misuse of the site, or non-compliance with these Terms.

By using our services, the user understands that certain data may be transmitted over different networks and undergo necessary technical adaptations for the service to function.

Information relating to payments made by card is processed through secure and encrypted systems provided by certified payment providers.

It is prohibited to reproduce, duplicate, copy, sell or exploit any part of the website or the services provided without prior written authorization.

SECTION 3 — USER REGISTRATION

To access certain site features, you may need to create a user account.

For this purpose, the following information may be requested:

• First and last name
• Email address
• Password

For the purpose of shipping parcels, the following may also be requested:

• Full address
• Phone number

The user is responsible for ensuring that all information provided is accurate and up-to-date.

The user must keep their login credentials confidential and inform us immediately if they suspect unauthorized use of their account.

SECTION 4 — PERSONAL INFORMATION

The processing of personal data is carried out in accordance with our Privacy Policy , available on the website.

SECTION 5 — PAYMENTS

After placing an order, the customer has 48 hours to make the payment .

If payment is not made within this timeframe, the order may be automatically cancelled.

Available payment methods may include:

• Bank Transfer
• Credit card
• ATM
• MB Way
• PayPal

In the case of payment by bank transfer, the order will only be processed after confirmation of receipt of payment.

SECTION 6 — STOCK AVAILABILITY

We make every effort to keep inventory information up-to-date on the website.

However, in exceptional situations, stock unavailability or product discontinuation may occur.

If a purchased product is unavailable, the customer will be informed and may choose to replace the product or receive a refund.

SECTION 7 — PRE-SALES

Some products may be available for pre-order or pre-booking , allowing you to purchase them before the official release date.

In these cases:

• The products will not be shipped before the official release date.
• Release dates are subject to change by manufacturers or distributors.
• Product availability depends on allocations assigned by suppliers.

If the supplier reduces or limits the quantities initially ordered, orders will be processed on a first-come, first-served basis .

If it is not possible to fulfill a pre-order in whole or in part, the customer will be informed and a refund will be issued.

If an order includes both in-stock and pre-order products, shipping will only occur when all products are available , unless otherwise indicated.

SECTION 8 — ACCURACY OF INFORMATION

Despite every effort to ensure that the information provided on the website is correct and up-to-date, typographical errors, inaccuracies, or omissions may occur.

We reserve the right to correct such situations at any time.

SECTION 9 — PRICE CHANGES

Product prices are subject to change at any time without prior notice.

We also reserve the right to modify or discontinue any product or service available on the website.

SECTION 10 — PRODUCTS AND SERVICES

Some products may be available exclusively online and in limited quantities.

The images shown on the website are for illustrative purposes only and may differ slightly from the actual product, particularly due to packaging changes made by the manufacturers.

SECTION 11 — LIMITATION OF ORDERS

We reserve the right to limit or cancel orders that, in our sole discretion, appear to have been placed for the purposes of abusive resale, speculation, or unauthorized distribution.

SECTION 12 — THIRD-PARTY LINKS

This website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those sites.

SECTION 13 — PROHIBITED USE

It is forbidden to use the site for:

• illegal activities
• violation of intellectual property rights
• distribution of viruses or malware
• unauthorized collection of personal data
• fraudulent practices, spam, or platform abuse

We reserve the right to block access to the site in case of violation of these rules.

SECTION 14 — LIMITATION OF LIABILITY

The use of this website is at the user's own risk.

We do not guarantee that the site will be permanently available or free from technical errors.

Within the limits permitted by applicable law, we are not liable for damages resulting from the use or inability to use the website.

SECTION 15 — APPLICABLE LEGISLATION

These Terms of Use are governed by Portuguese law .

SECTION 16 — CONTACTS

Any questions regarding these Terms of Use can be sent to:

Email: loja@masterpacks.pt

SECTION 17 — OPERATOR IDENTIFICATION

This website is operated by:

Luís Múrias Unipessoal Lda
Trade Name: MasterPacks
CPF: 518332225

Household:
Adriano Correia de Oliveira Street, No. 1, 1st Floor A
2695-734 São João da Talha
Lisbon, Portugal

Email: loja@masterpacks.pt
Website: masterpacks.pt